![\"\"](\"https:\/\/www.nissen.biz\/support\/wp-content\/uploads\/2021\/11\/service_ful_call-canter_fig_03-e1645507255305.jpg\")
<\/p>\n<\/p>\n
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\n\u5f7c\u3089\u306f\u3001\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u3057\u3066\u8fc5\u901f\u304b\u3064\u6b63\u78ba\u306b\u5fdc\u7b54\u3057\u3001\u5fc5\u8981\u306b\u5fdc\u3058\u3066\u554f\u984c\u89e3\u6c7a\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u307e\u3059\u3002<\/span>
\n\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5f79\u5272\u306f\u975e\u5e38\u306b\u91cd\u8981\u3067\u3042\u308a\u3001\u305d\u306e\u5bfe\u5fdc\u6b21\u7b2c\u3067\u9867\u5ba2\u6e80\u8db3\u5ea6\u304c\u5927\u304d\u304f\u5909\u308f\u308b\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u3002<\/span><\/p>\n\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8<\/b><\/h3>\n
\n\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u30b9\u30bf\u30c3\u30d5\u306f\u3001\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u95a2\u3059\u308b\u6df1\u3044\u77e5\u8b58\u3092\u6301\u3063\u3066\u3044\u308b\u5fc5\u8981\u304c\u3042\u308a\u3001\u305d\u308c\u306b\u3088\u3063\u3066\u9867\u5ba2\u306e\u554f\u984c\u89e3\u6c7a\u3092\u652f\u63f4\u3057\u307e\u3059\u3002<\/span><\/p>\n\u30c6\u30af\u30cb\u30ab\u30eb\u30b5\u30dd\u30fc\u30c8<\/b><\/h3>\n
\n\u5f7c\u3089\u306f\u3001\u30b7\u30b9\u30c6\u30e0\u306e\u30c8\u30e9\u30d6\u30eb\u30b7\u30e5\u30fc\u30c6\u30a3\u30f3\u30b0\u3084\u3001\u6280\u8853\u7684\u306a\u30a2\u30c9\u30d0\u30a4\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u5f79\u5272\u3092\u62c5\u3063\u3066\u3044\u307e\u3059\u3002<\/span>
\n\u30c6\u30af\u30cb\u30ab\u30eb\u30b5\u30dd\u30fc\u30c8\u306e\u8cea\u304c\u9ad8\u3044\u3068\u3001\u9867\u5ba2\u306e\u4fe1\u983c\u3092\u5927\u304d\u304f\u9ad8\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc<\/b><\/h3>\n
\n\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u306e\u5b58\u5728\u306f\u3001\u73fe\u5834\u306e\u904b\u55b6\u3092\u5186\u6ed1\u306b\u9032\u3081\u308b\u4e0a\u3067\u6b20\u304b\u305b\u307e\u305b\u3093\u3002<\/span><\/p>\n\u30de\u30cd\u30fc\u30b8\u30e3\u30fc<\/b><\/h3>\n
\n\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u8a55\u4fa1\u3057\u3066\u7d44\u7e54\u306e\u4e0a\u5c64\u90e8\u306b\u5831\u544a\u3057\u3001\u30ea\u30bd\u30fc\u30b9\u306e\u6700\u9069\u5316\u3092\u56f3\u308b\u306a\u3069\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u751f\u7523\u6027\u5411\u4e0a\u3084\u8ab2\u984c\u89e3\u6c7a\u306b\u91cd\u8981\u306a\u5f79\u5272\u3092\u679c\u305f\u3057\u307e\u3059\u3002<\/span><\/p>\n<\/a><\/div>\u9ad8\u30b3\u30b9\u30d1\u3068\u67d4\u8edf\u5bfe\u5fdc\u3067\u4fe1\u983c\u3092\u7bc9\u304f\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3002\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u6700\u512a\u5148\u306b\u5bfe\u5fdc\u3002<\/a><\/div>https:\/\/www.nissen.biz\/cs\/customer02\/<\/a><\/cite><\/div>RPA\u5c0e\u5165\u3067\u30b3\u30b9\u30c8\u3082\u524a\u6e1b\u3002\u7d041\u5104\u306e\u30b3\u30b9\u30c8\u524a\u6e1b\u5b9f\u7e3e\u3002\u751f\u7523\u6027\u5411\u4e0a\u3082\u30b5\u30dd\u30fc\u30c8\u3057\u307e\u3059\u3002<\/div><\/blockquote><\/div>\n\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u6c42\u3081\u3089\u308c\u308b\u3082\u306e<\/b><\/h2>\n
\n\u3067\u306f\u3001\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u6c42\u3081\u3089\u308c\u308b\u3082\u306e\u3068\u306f\u4f55\u3067\u3057\u3087\u3046\u304b\u3002\u91cd\u8981\u306a3\u3064\u306e\u80fd\u529b\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u307e\u3059\u3002<\/span><\/p>\n\u9867\u5ba2\u5fdc\u5bfe\u30b9\u30ad\u30eb<\/b><\/h3>\n
\n\u307e\u305f\u3001\u96fb\u8a71\u306f\u9854\u306e\u898b\u3048\u306a\u3044\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3067\u3042\u308b\u305f\u3081\u3001\u96fb\u8a71\u3067\u306e\u5fdc\u5bfe\u30b9\u30ad\u30eb\u306f\u9867\u5ba2\u6e80\u8db3\u5ea6\u306b\u76f4\u7d50\u3057\u3084\u3059\u3044\u3067\u3059\u3002<\/span><\/p>\n\u81ea\u793e\u5546\u6750\u77e5\u8b58<\/b><\/h3>\n
\n\u88fd\u54c1\u306e\u7279\u5fb4\u3084\u30b5\u30fc\u30d3\u30b9\u306e\u5185\u5bb9\u306b\u3064\u3044\u3066\u3057\u3063\u304b\u308a\u3068\u628a\u63e1\u3057\u3066\u3044\u308b\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u3001\u9867\u5ba2\u306e\u8cea\u554f\u306b\u5bfe\u3057\u3066\u8fc5\u901f\u304b\u3064\u6b63\u78ba\u306b\u7b54\u3048\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u307e\u305f\u3001\u9069\u5207\u306a\u30a2\u30c9\u30d0\u30a4\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u306b\u5b89\u5fc3\u611f\u3092\u4e0e\u3048\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n\u4e8b\u52d9\u51e6\u7406\u80fd\u529b<\/b><\/h3>\n
\n\u901a\u8a71\u5c65\u6b74\u306f\u30d1\u30bd\u30b3\u30f3\u306e\u5c65\u6b74\u7ba1\u7406\u30b7\u30b9\u30c6\u30e0\u306b\u5165\u529b\u3059\u308b\u305f\u3081\u3001\u4e00\u822c\u7684\u306a\u30d1\u30bd\u30b3\u30f3\u64cd\u4f5c\u306e\u30b9\u30ad\u30eb\u304c\u5fc5\u8981\u3067\u3059\u3002<\/span>
\n\u3055\u3089\u306b\u3001\u9867\u5ba2\u3068\u306e\u901a\u8a71\u76ee\u7684\u30fb\u7d50\u679c\u30fb\u8ab2\u984c\u3001\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u3059\u3079\u304d\u3053\u3068\u304c\u306a\u304b\u3063\u305f\u304b\u306a\u3069\u3001\u901a\u8a71\u5185\u5bb9\u3092\u307e\u3068\u3081\u3066\u30ec\u30dd\u30fc\u30c6\u30a3\u30f3\u30b0\u3059\u308b\u80fd\u529b\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002<\/span><\/p>\n<\/a><\/div>\u9ad8\u30b3\u30b9\u30d1\u3068\u67d4\u8edf\u5bfe\u5fdc\u3067\u4fe1\u983c\u3092\u7bc9\u304f\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3002\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u6700\u512a\u5148\u306b\u5bfe\u5fdc\u3002<\/a><\/div>https:\/\/www.nissen.biz\/cs\/customer02\/<\/a><\/cite><\/div>RPA\u5c0e\u5165\u3067\u30b3\u30b9\u30c8\u3082\u524a\u6e1b\u3002\u7d041\u5104\u306e\u30b3\u30b9\u30c8\u524a\u6e1b\u5b9f\u7e3e\u3002\u751f\u7523\u6027\u5411\u4e0a\u3082\u30b5\u30dd\u30fc\u30c8\u3057\u307e\u3059\u3002<\/div><\/blockquote><\/div>\n\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306eKPI<\/b><\/h2>\n
\nKPI\u306f\u3001\u95a2\u4fc2\u8005\u306e\u611f\u899a\u3060\u3051\u306b\u983c\u3089\u305a\u306b\u3001\u5ba2\u89b3\u7684\u306b\u72b6\u6cc1\u3092\u5206\u6790\u3057\u3066\u8ab2\u984c\u3092\u898b\u3064\u3051\u3001\u89e3\u6c7a\u306b\u53d6\u308a\u7d44\u3080\u4e0a\u3067\u3001\u7121\u304f\u3066\u306f\u306a\u3089\u306a\u3044\u6307\u6a19\u3067\u3059\u3002<\/span>
\n\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u4e3b\u306aKPI\u30924\u3064\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/span><\/p>\n\u5fdc\u7b54\u7387<\/b><\/h3>\n
\n\u9867\u5ba2\u304b\u3089\u96fb\u8a71\u304c100\u56de\u639b\u304b\u3063\u3066\u304d\u305f\u3046\u3061\u3001\u5b9f\u969b\u306b\u51fa\u308b\u3053\u3068\u304c\u3067\u304d\u305f\u306e\u304c90\u56de\u3067\u3042\u308c\u3070\u3001\u5fdc\u7b54\u7387\u306f90%\u3068\u306a\u308a\u307e\u3059\u3002<\/span><\/p>\n
\n\u5fdc\u7b54\u7387\u304c\u4f4e\u3044\u5834\u5408\u3001\u9867\u5ba2\u306f\u4e0d\u6e80\u3092\u611f\u3058\u3084\u3059\u304f\u306a\u308a\u3001\u6700\u60aa\u306e\u5834\u5408\u3001\u30b5\u30fc\u30d3\u30b9\u304b\u3089\u96e2\u308c\u3066\u3057\u307e\u3046\u53ef\u80fd\u6027\u3082\u3042\u308a\u307e\u3059\u3002<\/span>
\n\u4e0b\u8a18\u306e\u30da\u30fc\u30b8\u3067\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5fdc\u7b54\u7387\u3092\u4e0a\u3052\u308b\u65b9\u6cd5\u306b\u3064\u3044\u3066\u3001\u8a73\u3057\u304f\u89e3\u8aac\u3057\u3066\u3044\u307e\u3059\u306e\u3067\u3001\u5408\u308f\u305b\u3066\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/span><\/p>\n\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\uff08SL\uff09<\/b><\/h3>\n
CPC\uff08\u30b3\u30b9\u30c8\u30fb\u30d1\u30fc\u30fb\u30b3\u30fc\u30eb\uff09<\/b><\/h3>\n
\n\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u30b3\u30b9\u30c8\u304c\u639b\u304b\u308a\u3059\u304e\u308b\u3068\u3001\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306e\u4fa1\u683c\u3092\u4e0a\u3052\u308b\u306a\u3069\u306e\u5bfe\u5fdc\u304c\u5fc5\u8981\u306b\u306a\u308b\u305f\u3081\u3001CPC\uff08\u30b3\u30b9\u30c8\u30fb\u30d1\u30fc\u30fb\u30b3\u30fc\u30eb\uff09\u3092\u7528\u3044\u3066\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30b3\u30b9\u30c8\u3092\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<\/span><\/p>\n
\nCPC\u3092\u898b\u308b\u3053\u3068\u3067\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u904b\u55b6\u306b\u4f55\u4eba\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u5fc5\u8981\u3067\u3001\u30b3\u30b9\u30c8\u304c\u3069\u306e\u7a0b\u5ea6\u304b\u304b\u3063\u3066\u3044\u308b\u306e\u304b\u3092\u628a\u63e1\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n\u7a3c\u50cd\u7387<\/b><\/h3>\n
\n\u7a3c\u50cd\u7387\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u751f\u7523\u80fd\u529b\u3084\u30b9\u30ad\u30eb\u306a\u3069\u3092\u5e45\u5e83\u304f\u30c1\u30a7\u30c3\u30af\u3059\u308b\u6307\u6a19\u3067\u3001\u7a3c\u50cd\u7387\u304c\u9ad8\u3044\u307b\u3069\u3001\u5f85\u3061\u306e\u72b6\u614b\u306b\u306a\u3063\u3066\u3044\u308b\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u5c11\u306a\u3044\u3053\u3068\u3092\u610f\u5473\u3057\u307e\u3059\u3002<\/span><\/p>\n
\n\u4e0b\u8a18\u306e\u8a18\u4e8b\u3067\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306eKPI\u306b\u3064\u3044\u3066\u3055\u3089\u306b\u8a73\u3057\u304f\u89e3\u8aac\u3057\u3066\u3044\u307e\u3059\u3002<\/span><\/p>\n\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u307e\u305a\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u696d\u52d9\u306e\u8a2d\u7f6e\u304b\u3089\u59cb\u3081\u308b\u306e\u304c\u57fa\u672c<\/h2>\n
\n\u3053\u3053\u304b\u3089\u306f\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u696d\u52d9\u306e\u8a2d\u7f6e\u3092\u59cb\u3081\u308b\u7406\u7531\u306b\u3064\u3044\u3066\u3001\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n\u9867\u5ba2\u306e\u6e80\u8db3\u5ea6\u3092\u4e0a\u3052\u308b\u305f\u3081<\/h3>\n
\n\u305d\u306e\u305f\u3081\u3001\u304a\u5ba2\u69d8\u304c\u56f0\u3063\u3066\u3044\u308b\u5185\u5bb9\u3084\u7591\u554f\u3092\u89e3\u6d88\u3059\u308b\u3053\u3068\u3067\u3001\u304a\u5ba2\u69d8\u3068\u306e\u4fe1\u983c\u95a2\u4fc2\u3092\u7bc9\u3044\u305f\u308a\u3001\u81ea\u793e\u306e\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u5bfe\u3059\u308b\u6e80\u8db3\u5ea6\u3092\u4e0a\u3052\u305f\u308a\u3059\u308b\u3053\u3068\u3082\u3067\u304d\u307e\u3059\u3002<\/p>\n\u3055\u3089\u306b\u58f2\u4e0a\u5897\u306b\u3064\u306a\u3052\u308b\u305f\u3081<\/h3>\n
\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u696d\u52d9\u3067\u3082\u30b9\u30ad\u30eb\u3092\u6d3b\u304b\u3059\u305f\u3081<\/h3>\n
<\/a><\/div>\u9ad8\u30b3\u30b9\u30d1\u3068\u67d4\u8edf\u5bfe\u5fdc\u3067\u4fe1\u983c\u3092\u7bc9\u304f\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3002\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u6700\u512a\u5148\u306b\u5bfe\u5fdc\u3002<\/a><\/div>https:\/\/www.nissen.biz\/cs\/customer02\/<\/a><\/cite><\/div>RPA\u5c0e\u5165\u3067\u30b3\u30b9\u30c8\u3082\u524a\u6e1b\u3002\u7d041\u5104\u306e\u30b3\u30b9\u30c8\u524a\u6e1b\u5b9f\u7e3e\u3002\u751f\u7523\u6027\u5411\u4e0a\u3082\u30b5\u30dd\u30fc\u30c8\u3057\u307e\u3059\u3002<\/div><\/blockquote><\/div>\n\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u52b9\u7387\u7684\u306b\u904b\u55b6\u3059\u308b\u65b9\u6cd5<\/h2>\n
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