{"id":280,"date":"2021-11-11T14:10:31","date_gmt":"2021-11-11T05:10:31","guid":{"rendered":"https:\/\/www.nissen.biz\/support\/?p=280"},"modified":"2024-07-23T18:13:33","modified_gmt":"2024-07-23T09:13:33","slug":"02211299","status":"publish","type":"post","link":"https:\/\/os3-282-30781.vs.sakura.ne.jp\/support\/02211299\/","title":{"rendered":"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u91cd\u8981\u306aKPI\u9805\u76ee15\u500b\u3092\u7dcf\u307e\u3068\u3081\uff01\u8a08\u7b97\u65b9\u6cd5\u3082\u308f\u304b\u308a\u3084\u3059\u304f\u89e3\u8aac"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.nissen.biz\/support\/wp-content\/uploads\/2021\/11\/3319061_m-e1645504503108.jpg\" alt=\"\" width=\"500\" height=\"333\" class=\"aligncenter size-full wp-image-294\" 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class=\"line-yellow\">\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u77e5\u8b58\u4e0d\u8db3<\/span><br \/>\n\u30fb<span class=\"line-yellow\">\u5225\u306e\u62c5\u5f53\u8005\u306b\u56de\u3055\u308c\u305f<\/span><\/p>\n<p>\u4e0a\u8a18\u306e\u3088\u3046\u306a\u304a\u5ba2\u69d8\u304b\u3089\u306e\u4e0d\u6e80\u304c\u3042\u308b\u5834\u5408\u3001\u3069\u306e\u7a0b\u5ea6\u3064\u306a\u304c\u3089\u306a\u3044\u306e\u304b\u3001\u3069\u306e\u7a0b\u5ea6\u306e\u5fdc\u5bfe\u3067\u5225\u306e\u62c5\u5f53\u8005\u3078\u306e\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u304c\u767a\u751f\u3057\u3066\u3044\u308b\u306e\u304b\u304c\u308f\u304b\u3089\u306a\u3044\u9650\u308a\u3001\u305d\u306e\u5bfe\u7b56\u3082\u8003\u3048\u3089\u308c\u307e\u305b\u3093\u3002\u305d\u3053\u3067\u91cd\u8981\u3068\u306a\u3063\u3066\u304f\u308b\u306e\u304c\u3001KPI\uff08Key Performance Indicator\uff09\u306b\u3088\u308b\u65e5\u3005\u306e\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u53ef\u8996\u5316\u3067\u3059\u3002<\/p>\n<p>\u4eca\u56de\u306f\u3001KPI\u306e\u6982\u8981\u3068\u305d\u306e\u5fc5\u8981\u6027\u3001\u8a08\u7b97\u65b9\u6cd5\u306a\u3069\u3082\u304f\u308f\u3057\u304f\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n<p><strong>\u4f4e\u30b3\u30b9\u30c8<\/strong><strong>\u00d7<\/strong><strong>\u9ad8\u54c1\u8cea\u306e\u30cb\u30c3\u30bb\u30f3\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u652f\u63f4\u306b\u3064\u3044\u3066\u3001<\/strong><strong><a href=\"https:\/\/nissen.biz\/cs\/customer02\/\"><span>\u8a73\u3057\u304f\u306f\u3053\u3061\u3089<\/span><\/a><\/strong><\/p>\n<h2>\u305d\u3082\u305d\u3082KPI\u3068\u306f\uff1f<\/h2>\n<p>KPI\u306f\u3001\u300c\u91cd\u8981\u696d\u7e3e\u8a55\u4fa1\u6307\u6a19\u300d\u3068\u8a33\u3055\u308c\u307e\u3059\u3002\u30d3\u30b8\u30cd\u30b9\u306e\u30b4\u30fc\u30eb\uff08Key Goal Indicator\uff09\u306b\u5411\u304b\u3063\u3066\u3044\u308b\u9014\u4e2d\u6bb5\u968e\u3067\u306e\u6307\u6a19\u3068\u3044\u3046\u610f\u5473\u5408\u3044\u3067\u3059\u3002 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href=\"https:\/\/nissen.biz\/cs\/customer02\/\"><span>\u8a73\u3057\u304f\u306f\u3053\u3061\u3089<\/span><\/a><\/strong><\/p>\n<h2>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u7ba1\u7406\u3059\u3079\u304d\u4ee3\u8868\u7684\u306aKPI\u9805\u76ee<\/h2>\n<p>KGI\u306e\u76ee\u6a19\u9054\u6210\u306b\u5411\u3051\u3066\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u7ba1\u7406\u3059\u3079\u304d\u4ee3\u8868\u7684\u306aKPI\u9805\u76ee\u306f\u4ee5\u4e0b\u306e\u3068\u304a\u308a\u3067\u3059\u3002<\/p>\n<p>\u30fb<span class=\"line-yellow\">\u5fdc\u5bfe\u54c1\u8cea\u306b\u304b\u304b\u308f\u308bKPI\u9805\u76ee<\/span><br \/>\n\u30fb<span class=\"line-yellow\">\u53ce\u76ca\u6027\u306b\u304b\u304b\u308f\u308bKPI\u9805\u76ee<\/span><br \/>\n\u30fb<span class=\"line-yellow\">\u751f\u7523\u6027\u306b\u304b\u304b\u308f\u308bKPI\u9805\u76ee<\/span><br \/>\n\u30fb<span class=\"line-yellow\">\u696d\u52d9\u7ba1\u7406\u306b\u304b\u304b\u308f\u308bKPI\u9805\u76ee<\/span><br \/>\n\u30fb<span class=\"line-yellow\">\u9867\u5ba2\u6e80\u8db3\u306b\u304b\u304b\u308f\u308bKPI\u9805\u76ee<\/span><\/p>\n<p>\u30d3\u30b8\u30cd\u30b9\u306e\u73fe\u5834\u3067\u8a55\u4fa1\u6307\u6a19\u3068\u3055\u308c\u3066\u3044\u308bQCD\uff08Quality\/Cost\/Delivery\uff09\u3068\u540c\u69d8\u306b\u3001\u5e45\u5e83\u3044\u7a2e\u985e\u306eKPI\u3092\u7db2\u7f85\u7684\u306b\u53d6\u5f97\u3057\u3001\u7ba1\u7406\u3057\u3066\u3044\u304f\u3053\u3068\u304c\u5927\u5207\u3067\u3059\u3002<\/p>\n<p>\u4e0a\u8a18\u306e\u4ee3\u8868\u7684\u306a\u9805\u76ee\u3092\u304f\u308f\u3057\u304f\u3054\u7d39\u4ecb\u3059\u308b\u3068\u3068\u3082\u306b\u3001\u5404\u6570\u5024\u306e\u610f\u5473\u5408\u3044\u306b\u3064\u3044\u3066\u7c21\u5358\u306a\u8a08\u7b97\u5f0f\u3092\u542b\u3081\u3066\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n<p><strong>\u53d7\u96fb\u6642\u306e\u30c8\u30fc\u30af\u30b9\u30af\u30ea\u30d7\u30c8\u4f5c\u6210\u306e\u30dd\u30a4\u30f3\u30c8\u8cc7\u6599\u306f\u2192<a href=\"https:\/\/form.k3r.jp\/nissen_ss\/inscript22?_ga=2.16026742.1176522616.1681179889-1132825445.1667552967\">\u3053\u3061\u3089<\/a><\/strong><\/p>\n<h3>\u5fdc\u5bfe\u54c1\u8cea\u306b\u304b\u304b\u308f\u308bKPI\u9805\u76ee<\/h3>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5fdc\u5bfe\u54c1\u8cea\u3068\u306f\u3001\u304a\u5ba2\u69d8\u306e\u96fb\u8a71\u304c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u3069\u306e\u7a0b\u5ea6\u306e\u6642\u9593\u3067\u3001\u3069\u306e\u304f\u3089\u3044\u5272\u5408\u3067\u3064\u306a\u304c\u308b\u306e\u304b\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u5fdc\u5bfe\u3057\u305f\u901a\u8a71\u5185\u5bb9\u306f\u59a5\u5f53\u3060\u3063\u305f\u306e\u304b\u306a\u3069\u3092\u6e2c\u308bKPI\u3067\u3059\u3002\u4ee5\u4e0b\u304c\u4ee3\u8868\u7684\u306aKPI\u9805\u76ee\u3067\u3059\u3002<\/p>\n<h4>\u5fdc\u7b54\u7387<\/h4>\n<p>\u5fdc\u7b54\u7387\u3068\u306f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3078\u306e\u96fb\u8a71\u306b\u5bfe\u3057\u3066\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u3069\u308c\u3060\u3051\u5bfe\u5fdc\u3067\u304d\u305f\u304b\u3092\u6e2c\u308b\u6307\u6a19\u3067\u3059\u3002\u5fdc\u7b54\u7387\u3092\u9ad8\u3081\u308b\u3053\u3068\u306f\u3001\u591a\u304f\u306e\u304a\u5ba2\u69d8\u306e\u554f\u3044\u5408\u308f\u305b\u3084\u8981\u671b\u3092\u53d7\u3051\u4ed8\u3051\u3089\u308c\u305f\u3053\u3068\u3092\u610f\u5473\u3059\u308b\u305f\u3081\u3001\u5fdc\u7b54\u7387\u306f\u3001\u3082\u3063\u3068\u3082\u91cd\u8981\u306a\u6307\u6a19\u306e\u3072\u3068\u3064\u3068\u3044\u308f\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>100\uff05\u306b\u8fd1\u3044\u307b\u3069\u3001\u304a\u5ba2\u69d8\u306e\u901a\u8a71\u3092\u53d6\u308a\u3053\u307c\u3057\u306a\u304f\u5fdc\u7b54\u3067\u304d\u305f\u3053\u3068\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p><span class=\"line-yellow\">\u3010\u7b97\u51fa\u65b9\u6cd5\u3011\uff1a\u5fdc\u7b54\u6570\u00f7\u7dcf\u53d7\u4fe1\u4ef6\u6570<\/span><\/p>\n<h4>ASA\uff08\u5e73\u5747\u5fdc\u7b54\u901f\u5ea6\uff09<\/h4>\n<p>ASA\u306f\u3001\u7740\u4fe1\u306b\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u5fdc\u7b54\u3059\u308b\u307e\u3067\u306e\u5e73\u5747\u6642\u9593\u3067\u3059\u3002\u96fb\u8a71\u306e\u3064\u306a\u304c\u308a\u3084\u3059\u3055\u3092\u30c1\u30a7\u30c3\u30af\u3059\u308b\u3068\u304d\u306b\u7528\u3044\u3089\u308c\u307e\u3059\u3002<\/p>\n<p>ASA\u306e\u5411\u4e0a\u306f\u3001\u4f01\u696d\u306b\u3068\u3063\u3066\u3082\u3072\u3068\u3064\u306e\u8ab2\u984c\u3067\u3059\u3002\u3053\u306e\u6642\u9593\u304c\u77ed\u3051\u308c\u3070\u53d7\u4fe1\u307e\u3067\u306e\u6642\u9593\u304c\u77ed\u3044\u3053\u3068\u306b\u306a\u308a\u307e\u3059\u306e\u3067\u3001\u304a\u5ba2\u69d8\u3068\u3057\u3066\u306f\u201c\u3059\u3050\u306b\u3064\u306a\u304c\u308b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u201d\u3068\u3044\u3046\u8a55\u4fa1\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n<p><span class=\"line-yellow\">\u3010\u7b97\u51fa\u65b9\u6cd5\u3011\uff1a\u53d7\u4fe1\u6642\u306e\u5f85\u3061\u6642\u9593\u306e\u5408\u8a08\/\u7dcf\u53d7\u4fe1\u4ef6\u6570<\/span><\/p>\n<h4>\u653e\u68c4\u547c\u7387<\/h4>\n<p>\u653e\u68c4\u547c\u7387\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u96fb\u8a71\u306b\u5bfe\u5fdc\u3059\u308b\u524d\u306b\u304a\u5ba2\u69d8\u304b\u3089\u96fb\u8a71\u3092\u5207\u3089\u308c\u308b\u3001\u3082\u3057\u304f\u306f\u30b7\u30b9\u30c6\u30e0\u5074\u304c\u96fb\u8a71\u3092\u5207\u65ad\u3057\u305f\u6bd4\u7387\u3092\u8868\u3059\u9805\u76ee\u3067\u3059\u3002\u5fdc\u7b54\u7387\u3068\u306f\u3001\u5bfe\u3092\u306a\u3059\u95a2\u4fc2\u3068\u3044\u3048\u307e\u3059\u3002<\/p>\n<p>\u653e\u68c4\u7387\u3092\u4e0b\u3052\u308b\u305f\u3081\u306e\u5de5\u592b\u3068\u3057\u3066\u56de\u7dda\u3092\u5897\u3084\u3057\u305f\u308a\u3001IVR\u306e\u30ac\u30a4\u30c0\u30f3\u30b9\u3092\u30d5\u30e9\u30c3\u30c8\u306b\u3057\u305f\u308a\u3059\u308b\u306a\u3069\u306e\u5bfe\u7b56\u3092\u65bd\u3057\u307e\u3059\u3002<\/p>\n<p><span class=\"line-yellow\">\u3010\u7b97\u51fa\u65b9\u6cd5\u3011\uff1a\u653e\u68c4\u547c\u4ef6\u6570\u00f7\u7740\u4fe1\u547c\u4ef6\u6570<\/span><\/p>\n<h4>SL\uff08\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\uff09<\/h4>\n<p>SL\u306f\u3001\u304a\u5ba2\u69d8\u304b\u3089\u306e\u7740\u4fe1\u306b\u3069\u306e\u304f\u3089\u3044\u306e\u6642\u9593\u3067\u5bfe\u5fdc\u3067\u304d\u305f\u304b\u306e\u5272\u5408\u3092\u8868\u3059KPI\u3067\u3059\u3002\u591a\u304f\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u3001\u76ee\u6a19\u3092\u8a2d\u3051\u3066\u30b9\u30d4\u30fc\u30c7\u30a3\u30fc\u306a\u5fdc\u7b54\u304c\u3067\u304d\u308b\u3088\u3046\u5de5\u592b\u3092\u884c\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n<p><span class=\"line-yellow\">\u3010\u7b97\u51fa\u65b9\u6cd5\u3011\uff1a\u898f\u5b9a\u6642\u9593\u5185\u306b\u96fb\u8a71\u5bfe\u5fdc\u3057\u305f\u4ef6\u6570\u00f7\u7740\u4fe1\u4ef6\u6570 x100<\/span><\/p>\n<h4>\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u30b9\u30b3\u30a2<\/h4>\n<p>\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u30b9\u30b3\u30a2\u306f\u3001\u7ba1\u7406\u8005\u304c\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u9867\u5ba2\u5fdc\u5bfe\u3092\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u3057\u3066\u54c1\u8cea\u3092\u8a55\u4fa1\u3059\u308bKPI\u3067\u3059\u3002\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u901a\u8a71\u3092\u901a\u8a71\u9332\u97f3\u30c7\u30fc\u30bf\u304b\u3089\u805e\u304d\u8d77\u3053\u3057\u3001\u7ba1\u7406\u8005\u306b\u3088\u308b\u8a55\u4fa1\u3082\u5b9a\u91cf\u7684\u306a\u6570\u5024\u306b\u843d\u3068\u3057\u8fbc\u3080\u3053\u3068\u3067\u3001\u53d7\u4fe1\u307e\u3067\u306e\u6240\u8981\u6642\u9593\u3084\u51e6\u7406\u6642\u9593\u3060\u3051\u3067\u306f\u6e2c\u308a\u304d\u308c\u306a\u3044\u5fdc\u5bfe\u54c1\u8cea\u3092\u5206\u6790\u3067\u304d\u307e\u3059\u3002<\/p>\n<p><span class=\"line-yellow\">\u3010\u7b97\u51fa\u65b9\u6cd5\u4f8b\u3011\uff1a\u5fdc\u5bfe\u5c65\u6b74\u3084\u901a\u8a71\u97f3\u6e90\u3092\u53c2\u8003\u306b\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5fdc\u5bfe\u3092\u7ba1\u7406\u8005\u304c5\u6bb5\u968e\u3067\u8a55\u4fa1\u3059\u308b\u306a\u3069<\/span><\/p>\n<h3>\u751f\u7523\u6027\u306b\u304b\u304b\u308f\u308bKPI\u9805\u76ee<\/h3>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u904b\u55b6\u306b\u304a\u3044\u3066\u3001\u9867\u5ba2\u5bfe\u5fdc\u306b\u304a\u3051\u308b\u52b9\u7387\u306f\u91cd\u8981\u3067\u3059\u3002\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u751f\u7523\u6027\u304c\u4f4e\u3044\u5834\u5408\u3001\u4f59\u8a08\u306b\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u6570\u3092\u5897\u3084\u3059\u3001\u307e\u305f\u306f\u96fb\u8a71\u304c\u3064\u306a\u304c\u3089\u306a\u3044\u3053\u3068\u306b\u3088\u308b\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u4f4e\u4e0b\u306a\u3069\u306b\u3064\u306a\u304c\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002\u305d\u306e\u305f\u3081\u3001\u751f\u7523\u6027\u306b\u95a2\u3059\u308bKPI\u3092\u5206\u6790\u3059\u308b\u3053\u3068\u3067\u3001\u751f\u7523\u6027\u306e\u52b9\u7387\u5316\u306b\u304a\u3051\u308b\u8ab2\u984c\u3092\u898b\u3064\u3051\u3089\u308c\u307e\u3059\u3002<\/p>\n<h4>ATT\uff08\u5e73\u5747\u901a\u8a71\u6642\u9593\uff09<\/h4>\n<p>ATT\u306f\u3001Average Talk Time\u306e\u7565\u3067\u30011\u56de\u306e\u96fb\u8a71\u306b\u304a\u3051\u308b\u901a\u8a71\u6642\u9593\u306e\u5e73\u5747\u3092\u53d6\u5f97\u3057\u307e\u3059\u3002\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u304a\u5ba2\u69d8\u3068\u3001\u3069\u306e\u304f\u3089\u3044\u306e\u6642\u9593\u3092\u304b\u3051\u3066\u4f1a\u8a71\u3092\u884c\u3063\u305f\u304b\u304c\u308f\u304b\u308a\u307e\u3059\u3002<\/p>\n<p>ATT\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5bfe\u5fdc\u3092\u30a4\u30e1\u30fc\u30b8\u3059\u308b\u969b\u306b\u3082\u4fbf\u5229\u3067\u3059\u3002ATT\uff08\u5e73\u5747\u901a\u8a71\u6642\u9593\uff09\u306b\u3088\u3063\u3066\u3001\u300c\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u306e\u8cea\u554f\u306b\u306f\u3063\u304d\u308a\u56de\u7b54\u3057\u3066\u3044\u308b\u304b\u300d\u3084\u300c\u6642\u9593\u77ed\u7e2e\u3092\u56f3\u308b\u305f\u3081\u4e00\u65b9\u7684\u306b\u8a71\u3092\u3057\u3066\u3044\u306a\u3044\u304b\u300d\u306a\u3069\u304c\u30a4\u30e1\u30fc\u30b8\u3067\u304d\u307e\u3059\u3002\u77ed\u3059\u304e\u308bATT\u306f\u6539\u5584\u306e\u5fc5\u8981\u6027\u304c\u3042\u308b\u3068\u3044\u3048\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n<p><span class=\"line-yellow\">\u3010\u7b97\u51fa\u65b9\u6cd5\u3011\uff1a\u7dcf\u901a\u8a71\u6642\u9593\u00f7\u7dcf\u5fdc\u7b54\u547c\u6570<\/span><\/p>\n<h4>ACW\uff08\u5e73\u5747\u5f8c\u51e6\u7406\u6642\u9593\uff09<\/h4>\n<p>ACW\u306f\u3001\u304a\u5ba2\u69d8\u3068\u306e\u901a\u8a71\u3092\u3057\u305f\u5f8c\u306e\u51e6\u7406\u696d\u52d9\uff08\u30e1\u30fc\u30eb\u9001\u4fe1\u3084\u5165\u529b\uff09\u306b\u304b\u304b\u3063\u305f\u6642\u9593\u3067\u3059\u3002\u52b9\u7387\u7684\u306b\u696d\u52d9\u3092\u9032\u3081\u3066ACW\u3092\u77ed\u7e2e\u3059\u308b\u3053\u3068\u306f\u3001 AHT\uff08\u5e73\u5747\u51e6\u7406\u6642\u9593\uff09\u3092\u77ed\u304f\u3059\u308b\u3046\u3048\u3067\u3082\u5927\u5207\u3067\u3059\u3002<\/p>\n<p>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u696d\u52d9\u306e\u30b9\u30d4\u30fc\u30c9\u3001\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u7121\u99c4\u304c\u306a\u3044\u304b\u3001\u30b7\u30b9\u30c6\u30e0\u306e\u4f7f\u3044\u3084\u3059\u3055\u306a\u3069\u3092\u30c1\u30a7\u30c3\u30af\u3059\u308b\u306e\u306b\u53c2\u8003\u306b\u3067\u304d\u307e\u3059\u3002<\/p>\n<p><span class=\"line-yellow\">\u3010\u7b97\u51fa\u65b9\u6cd5\u3011\uff1a\u5408\u8a08\u5f8c\u51e6\u7406\u6642\u9593\u00f7\u7dcf\u5fdc\u7b54\u547c\u6570<\/span><\/p>\n<h4>AHT\uff08\u5e73\u5747\u51e6\u7406\u6642\u9593\uff09<\/h4>\n<p>AHT\u306fAverage Handling Time\u306e\u7565\u3067\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u5bc4\u305b\u3089\u308c\u305f\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u3057\u3066\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u3069\u308c\u305f\u3051\u6642\u9593\u3092\u8cbb\u3084\u3057\u305f\u306e\u304b\u3092\u6e2c\u308b\u305f\u3081\u306e\u6307\u6a19\u3067\u3059\u3002<\/p>\n<p>AHT\u306e\u5411\u4e0a\u306f\u3088\u308a\u591a\u304f\u306e\u9867\u5ba2\u3068\u3064\u306a\u304c\u308b\u3053\u3068\u3092\u610f\u5473\u3057\u3066\u3044\u307e\u3059\u3002\u30b9\u30bf\u30c3\u30d5\u4e00\u4eba\u3072\u3068\u308a\u306e\u751f\u7523\u6027\u3092\u9ad8\u3081\u3001\u4eba\u4ef6\u8cbb\u306e\u524a\u6e1b\u306b\u3082\u3064\u306a\u304c\u308a\u307e\u3059\u3002\u5f53\u7136AHT\u306f\u77ed\u3044\u65b9\u304c\u671b\u307e\u3057\u3044\u3067\u3059\u3002<\/p>\n<p><span class=\"line-yellow\">\u3010\u7b97\u51fa\u65b9\u6cd5\u3011\uff1a\uff08\u7dcf\u901a\u8a71\u6642\u9593\uff0b\u7dcf\u5f8c\u51e6\u7406\u6642\u9593\uff0b\u7dcf\u4fdd\u7559\u6642\u9593\uff09\u00f7\u7dcf\u5fdc\u7b54\u547c\u6570<\/span><\/p>\n<h4>\u7a3c\u50cd\u7387<\/h4>\n<p>\u7a3c\u50cd\u7387\u3068\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u9867\u5ba2\u306b\u5bfe\u5fdc\u3057\u305f\u6642\u9593\u306e\u5272\u5408\u3092\u793a\u3059\u6570\u5024\u3067\u3059\u3002\u5148\u306e\u5fdc\u7b54\u7387\u3068\u3068\u3082\u306b\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u696d\u52d9\u306b\u304a\u3044\u3066\u91cd\u8981\u306a\u6307\u6a19\u3067\u3059\u3002\u7a3c\u50cd\u7387\u306f\u3001\u751f\u7523\u6642\u9593\uff08\u9867\u5ba2\u5bfe\u5fdc\u3084\u5f8c\u51e6\u7406\uff09\u3068\u975e\u751f\u7523\u6642\u9593\uff08\u5f85\u6a5f\u6642\u9593\u3084\u7814\u4fee\u696d\u52d9\uff09\u306b\u5206\u3051\u3089\u308c\u307e\u3059\u3002\u3088\u3063\u3066\u3001\u3044\u304b\u306b\u591a\u304f\u306e\u751f\u7523\u6642\u9593\u3092\u78ba\u4fdd\u3059\u308b\u304b\u304c\u91cd\u8981\u306a\u6307\u6a19\u3067\u3059\u3002<\/p>\n<p><span class=\"line-yellow\">\u3010\u7b97\u51fa\u65b9\u6cd5\u3011\uff08\u7dcf\u901a\u8a71\u6642\u9593\uff0b\u5f8c\u51e6\u7406\u6642\u9593\uff0b\u305d\u306e\u4ed6\u6642\u9593\uff09\u00f7\uff08\u7dcf\u30ed\u30b0\u30a4\u30f3\u6642\u9593\u2212\u96e2\u5e2d\u6642\u9593\uff09<\/span><\/p>\n<h3>\u53ce\u76ca\u6027\u306b\u304b\u304b\u308f\u308bKPI\u9805\u76ee<\/h3>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u58f2\u4e0a\u8ca2\u732e\u3068\u30b3\u30b9\u30c8\u3092\u30c1\u30a7\u30c3\u30af\u3057\u307e\u3059\u30021\u6642\u9593\u3042\u305f\u308a\u306b\u3069\u306e\u304f\u3089\u3044\u306e\u901a\u8a71\u3092\u53d7\u3051\u3089\u308c\u305f\u306e\u304b\u3001\u53d7\u6ce8\u30bb\u30f3\u30bf\u30fc\u306a\u3089\u4f55\u4ef6\u306e\u53d7\u6ce8\u304c\u3067\u304d\u305f\u306e\u304b\u3092\u6e2c\u308b\u3053\u3068\u3067\u3001\u81ea\u793e\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u904b\u55b6\u306b\u4f55\u4eba\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u5fc5\u8981\u3067\u3001\u3069\u306e\u304f\u3089\u3044\u306e\u30b3\u30b9\u30c8\u304c\u304b\u304b\u3063\u3066\u3044\u308b\u304b\u3092\u60f3\u5b9a\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<h4>\u53d7\u6ce8\u7387<\/h4>\n<p>\u53d7\u6ce8\u7387\u3068\u306f\u3001\u901a\u8ca9\u306a\u3069\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u5fc5\u8981\u306aKPI\u3067\u3059\u3002\u81ea\u793e\u306e\u5546\u54c1\u306b\u8208\u5473\u3092\u3082\u3063\u305f\u304a\u5ba2\u69d8\u304b\u3089\u306e\u30b3\u30fc\u30eb\u306e\u4e2d\u3067\u3001\u304a\u5ba2\u69d8\u3078\u306e\u8aac\u660e\u3068\u30bb\u30fc\u30eb\u30b9\u30c8\u30fc\u30af\u3092\u884c\u3063\u305f\u7d50\u679c\u3001\u8cfc\u8cb7\u3092\u6c7a\u5b9a\u3057\u3066\u3082\u3089\u3063\u305f\u53d7\u6ce8\u7387\u3092\u7b97\u51fa\u3057\u307e\u3059\u3002\u660e\u78ba\u306a\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u6210\u7e3e\u306b\u306a\u308a\u307e\u3059\u3002\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u3067\u3082\u3001\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u3067\u3082\u5229\u7528\u3055\u308c\u308bKPI\u3067\u3059\u3002<\/p>\n<p><span class=\"line-yellow\">\u3010\u7b97\u51fa\u65b9\u6cd5\u3011\u3000\u5fdc\u7b54\u3067\u304d\u305f\u96fb\u8a71\u306e\u3046\u3061\u3001\u53d7\u6ce8\u306b\u3064\u306a\u304c\u3063\u305f\u30b3\u30fc\u30eb\u6570<\/span><\/p>\n<h4>\u5f15\u304d\u4e0a\u3052\u7387\uff08\u30a2\u30c3\u30d7\u30bb\u30eb\u7387\u30fb\u5b9a\u671f\u7387\uff09<\/h4>\n<p>\u901a\u8ca9\u3084\u901a\u4fe1\u30ad\u30e3\u30ea\u30a2\u306a\u3069\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u5fc5\u8981\u306aKPI\u3067\u3059\u3002\u81ea\u793e\u306e\u88fd\u54c1\u30b5\u30fc\u30d3\u30b9\u3092\u8cfc\u5165\u3057\u3066\u3044\u305f\u3060\u3044\u305f\u304a\u5ba2\u69d8\u304b\u3089\u306e\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u3001\u307e\u305f\u306f\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u3092\u901a\u3058\u3066\u3001\u4ed6\u306e\u88fd\u54c1\u30b5\u30fc\u30d3\u30b9\u306e\u30a2\u30c3\u30d7\u30bb\u30eb\u3068\u5b9a\u671f\u5951\u7d04\u306b\u6210\u529f\u3057\u305f\u53d7\u6ce8\u7387\u3067\u3059\u3002<\/p>\n<p><span class=\"line-yellow\">\u3010\u7b97\u51fa\u65b9\u6cd5\u3011\u3000\u53d7\u6ce8\u306b\u3064\u306a\u304c\u3063\u305f\u96fb\u8a71\u306e\u3046\u3061\u3001\u30a2\u30c3\u30d7\u30bb\u30eb\u307e\u305f\u306f\u5b9a\u671f\u6ce8\u6587\u306b\u6210\u529f\u3057\u305f\u30b3\u30fc\u30eb\u6570<\/span><\/p>\n<h4>CPC\uff081\u30b3\u30f3\u30bf\u30af\u30c8\u3042\u305f\u308a\u306e\u8cbb\u7528\uff09<\/h4>\n<p>CPC\uff08\u30b3\u30b9\u30c8\u30fb\u30d1\u30fc\u30fb\u30b3\u30fc\u30eb\uff09\u3068\u306f1\u5ea6\u306e\u901a\u8a71\u306b\u304b\u304b\u308b\u30b3\u30b9\u30c8\u3092\u8868\u3057\u305fKPI\u3067\u3059\u3002\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u4eba\u4ef6\u8cbb\u3092\u306f\u3058\u3081\u3001\u30b7\u30b9\u30c6\u30e0\u8cbb\u7528\u3084\u901a\u4fe1\u8cbb\u306a\u3069\u304c\u8a72\u5f53\u3057\u307e\u3059\u3002\u30c6\u30ca\u30f3\u30c8\u3092\u5229\u7528\u3057\u3066\u3044\u308b\u5834\u5408\u306f\u3001\u30aa\u30d5\u30a3\u30b9\u306e\u8cc3\u6599\u3082\u542b\u307e\u308c\u307e\u3059\u3002CPC\uff08\u30b3\u30b9\u30c8\u30fb\u30d1\u30fc\u30fb\u30b3\u30fc\u30eb\uff09\u304c\u9ad8\u3044\u5834\u5408\u3001\u6bd4\u8f03\u7684\u4eba\u4ef6\u8cbb\u3068\u8cc3\u6599\u306e\u5b89\u3044\u5730\u65b9\u3067\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u306b\u79fb\u8ee2\u3059\u308b\u3053\u3068\u3082\u8003\u3048\u3089\u308c\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n<h3>\u9867\u5ba2\u6e80\u8db3\u306b\u304b\u304b\u308f\u308bKPI\u9805\u76ee<\/h3>\n<p>\u9867\u5ba2\u304c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30b5\u30fc\u30d3\u30b9\u306b\u5bfe\u3057\u3066\u3069\u306e\u7a0b\u5ea6\u6e80\u8db3\u3057\u3066\u3044\u308b\u304b\u3092\u6e2c\u308b\u6307\u6a19\u3067\u3059\u3002\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3078\u306e\u3064\u306a\u304c\u308a\u3084\u3059\u3055\u3092\u306f\u3058\u3081\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u9867\u5ba2\u306b\u5bfe\u3059\u308b\u5fdc\u5bfe\u54c1\u8cea\u304c\u3001\u9867\u5ba2\u6e80\u8db3\u306b\u8db3\u308b\u3082\u306e\u304b\u3069\u3046\u304b\u3092\u793a\u3057\u307e\u3059\u3002<\/p>\n<h4>CSAT\uff08\u9867\u5ba2\u6e80\u8db3\u5ea6\uff09<\/h4>\n<p>SL\u3084\u5fdc\u7b54\u7387\u304c\u9ad8\u3044\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u3042\u3063\u3066\u3082\u3001\u5fdc\u5bfe\u306b\u5bfe\u3057\u3066\u4e0d\u6e80\u3092\u62b1\u3044\u3066\u3044\u308b\u304a\u5ba2\u69d8\u304c\u5897\u3048\u3066\u3044\u304f\u3068\u3001\u81ea\u793e\u306e\u88fd\u54c1\u30b5\u30fc\u30d3\u30b9\u306b\u5bfe\u3059\u308b\u60aa\u5f71\u97ff\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002\u305d\u306e\u305f\u3081\u3001CSAT\u3082\u91cd\u8981\u306aKPI\u3067\u3059\u3002\u304a\u5ba2\u69d8\u304c\u3001\u81ea\u793e\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u304c\u63d0\u4f9b\u3059\u308b\u30b5\u30fc\u30d3\u30b9\u306b\u5bfe\u3057\u3066\u306e\u6e80\u8db3\u5ea6\u3092\u30a2\u30f3\u30b1\u30fc\u30c8\u8abf\u67fb\u3059\u308b\u3053\u3068\u306b\u3088\u3063\u3066\u3001\u3069\u306e\u3088\u3046\u306a\u54c1\u8cea\u306e\u554f\u984c\u304c\u3042\u308b\u306e\u304b\u3001\u304a\u5ba2\u69d8\u306e\u76ee\u7dda\u304b\u3089\u78ba\u8a8d\u3067\u304d\u307e\u3059\u3002<\/p>\n<p><span class=\"line-yellow\">\u3010\u8abf\u67fb\u65b9\u6cd5\u4f8b\u3011\uff1a\u5fdc\u5bfe\u7d42\u4e86\u5f8c\u306b\u3001\u6e80\u8db3\u5ea6\u3092\u554f\u3046\u30a2\u30f3\u30b1\u30fc\u30c8\u3092SMS\u3084IVR\u3067\u914d\u4fe1\u306a\u3069<\/span><\/p>\n<h3>\u696d\u52d9\u7ba1\u7406\u306b\u304b\u304b\u308f\u308bKPI\u9805\u76ee<\/h3>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u696d\u52d9\u91cf\u306b\u5fdc\u3058\u3066\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5fc5\u8981\u4eba\u6570\u3092\u7b97\u51fa\u3057\u3001\u30a2\u30b5\u30a4\u30f3\u3057\u3066\u3044\u307e\u3059\u3002\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u4e88\u5b9a\u3069\u304a\u308a\u306b\u51fa\u52e4\u3057\u306a\u3044\u3001\u7a81\u7136\u8f9e\u3081\u3066\u3057\u307e\u3046\u306a\u3069\u304c\u767a\u751f\u3059\u308b\u3068\u3001\u4e88\u5b9a\u306e\u696d\u52d9\u91cf\u3092\u63d0\u4f9b\u3067\u304d\u307e\u305b\u3093\u3002\u4ed6\u306eKPI\u9805\u76ee\u306b\u3082\u60aa\u5f71\u97ff\u3092\u53ca\u307c\u3059\u305f\u3081\u3001\u696d\u52d9\u7ba1\u7406\u3082\u5927\u5207\u306aKPI\u6307\u6a19\u3067\u3059\u3002<\/p>\n<h4>\u6b20\u52e4\u7387<\/h4>\n<p>\u6b20\u52e4\u7387\u306f\u3001\u51fa\u52e4\u4e88\u5b9a\u65e5\u306e\u3046\u3061\u6b20\u52e4\u3057\u305f\u65e5\u306e\u5272\u5408\u3067\u3059\u3002\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u6570\u3060\u3051\u3092\u898b\u308b\u3068\u5341\u5206\u306a\u6570\u304c\u305d\u308d\u3063\u3066\u3044\u305f\u3068\u3057\u3066\u3082\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u904b\u55b6\u306b\u5f71\u97ff\u304c\u51fa\u307e\u3059\u3002\u6b20\u52e4\u7387\u304c\u9ad8\u3044\u3068\u3001\u5b9f\u614b\u3068\u3057\u3066\u65e5\u3005\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u4e0d\u8db3\u3057\u305f\u72b6\u614b\u3067\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u904b\u55b6\u305b\u3056\u308b\u3092\u5f97\u306a\u304f\u306a\u3063\u3066\u3057\u307e\u3044\u307e\u3059\u3002<\/p>\n<p><span class=\"line-yellow\">\u3010\u7b97\u51fa\u65b9\u6cd5\u3011\uff1a\u6b20\u52e4\u65e5\u6570\/\u4e88\u5b9a\u52e4\u52d9\u65e5\u6570<\/span><\/p>\n<h4>\u96e2\u8077\u7387<\/h4>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u904b\u55b6\u306b\u304a\u3044\u3066\u3001\u96e2\u8077\u7387\u306f\u3082\u3063\u3068\u3082\u91cd\u8981\u306aKPI\u3067\u3059\u3002\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u63a1\u7528\u306f\u5e74\u3005\u96e3\u3057\u304f\u306a\u3063\u3066\u304d\u3066\u3044\u307e\u3059\u3002\u307e\u305f\u3001\u63a1\u7528\u3068\u7814\u4fee\u306b\u5bfe\u3057\u3066\u6642\u9593\u3068\u30b3\u30b9\u30c8\u304c\u304b\u304b\u3063\u3066\u3044\u307e\u3059\u3002\u305d\u306e\u3088\u3046\u306a\u72b6\u614b\u3067\u3001\u96e2\u8077\u3059\u308b\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u76f8\u3064\u3044\u3067\u3057\u307e\u3046\u3068\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u904b\u55b6\u3092\u5371\u3046\u304f\u3059\u308b\u3060\u3051\u3067\u306f\u306a\u304f\u3001\u63a1\u7528\u30fb\u7814\u4fee\u30b3\u30b9\u30c8\u3092\u5897\u5927\u3055\u305b\u3066\u3057\u307e\u3046\u3067\u3057\u3087\u3046\u3002<\/p>\n<p><span class=\"line-yellow\">\u3010\u7b97\u51fa\u65b9\u6cd5\u3011\uff1a\u5bfe\u8c61\u671f\u9593\u4e2d\u306e\u96e2\u8077\u8005\u6570\/\u8d77\u7b97\u65e5\u306e\u5728\u8077\u8005\u6570<\/span><\/p>\n<p><strong>\u53d7\u96fb\u6642\u306e\u30c8\u30fc\u30af\u30b9\u30af\u30ea\u30d7\u30c8\u4f5c\u6210\u306e\u30dd\u30a4\u30f3\u30c8\u8cc7\u6599\u306f\u2192<a href=\"https:\/\/form.k3r.jp\/nissen_ss\/inscript22?_ga=2.16026742.1176522616.1681179889-1132825445.1667552967\">\u3053\u3061\u3089<\/a><\/strong><\/p>\n<pre class=\"timelineMessage__message\"><\/pre>\n<h2>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u52b9\u679c\u3092\u4e0a\u3052\u308b\u306a\u3089\u5916\u90e8\u59d4\u8a17\u3068\u3044\u3046\u9078\u629e\u80a2\u3082<\/h2>\n<p>\u3053\u308c\u307e\u3067\u3054\u7d39\u4ecb\u3057\u305fKPI\u3092\u53ef\u8996\u5316\u3059\u308b\u305f\u3081\u306b\u306f\u3001KPI\u306e\u53ef\u8996\u5316\u306b\u304b\u304b\u308f\u308b\u4ed5\u7d44\u307f\u3084\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0\u304c\u5fc5\u8981\u3067\u3059\u3002\u307e\u305f\u3001KPI\u306e\u5024\u3092\u6539\u5584\u3059\u308b\u305f\u3081\u306e\u7b56\u5b9a\u3092\u8003\u3048\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u305d\u308c\u3092\u81ea\u793e\u3067\u3059\u3079\u3066\u7528\u610f\u3059\u308b\u306e\u306f\u96e3\u3057\u3044\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u305d\u306e\u3088\u3046\u306a\u5834\u5408\u3001\u3059\u3079\u3066\u3092\u81ea\u55b6\u3059\u308b\u5fc5\u8981\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u306e\u4e00\u90e8\u3001\u307e\u305f\u306f\u3059\u3079\u3066\u3092\u5c02\u9580\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u4e8b\u696d\u8005\u306b\u5916\u90e8\u59d4\u8a17\u3059\u308b\u3053\u3068\u3082\u3001\u52b9\u7387\u5316\u3055\u305b\u308b\u5927\u304d\u306a\u9078\u629e\u80a2\u3067\u3059\u3002<\/p>\n<p>\u5c02\u9580\u306e\u4e8b\u696d\u8005\u3067\u3042\u308c\u3070\u3001KPI\u3092\u53ef\u8996\u5316\u3059\u308b\u30b7\u30b9\u30c6\u30e0\u3084\u4ed5\u7d44\u307f\u3092\u7528\u610f\u3057\u3066\u3044\u307e\u3059\u306e\u3067\u3001\u5b89\u5fc3\u3057\u3066\u4efb\u305b\u3089\u308c\u307e\u3059\u3002<\/p>\n<div class=\"keni-link-card_wrap\"><blockquote class=\"keni-link-card\"><div class=\"keni-link-card_thumb\"><a href=\"https:\/\/www.nissen.biz\/casestudy\/target-service\/fulfillment\/call-center\/\"><img decoding=\"async\" src=\"https:\/\/www.nissen.biz\/support\/wp-content\/uploads\/2022\/03\/5-1.jpg\" width=\"150\" alt=\"\" loading=\"lazy\"><\/a><\/div><div class=\"keni-link-card_title\"><a href=\"https:\/\/www.nissen.biz\/casestudy\/target-service\/fulfillment\/call-center\/\">\u3010\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u652f\u63f4\u306e\u5c0e\u5165\u4e8b\u4f8b\u3011\u5b9a\u671f\u5f15\u304d\u4e0a\u3052\u7387\u3084\u89e3\u7d04\u6291\u6b62\u306e\u52b9\u679c\u306f\uff1f\/\u304a\u5ba2\u69d8\u306e\u58f0<\/a><\/div><div class=\"keni-link-card_url\"><cite><a href=\"https:\/\/www.nissen.biz\/casestudy\/target-service\/fulfillment\/call-center\/\">https:\/\/www.nissen.biz\/casestudy\/target-service\/fulfillment\/call-center\/<\/a><\/cite><\/div><div 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href=\"https:\/\/nissen.biz\/cs\/customer02\/\"><img decoding=\"async\" src=\"https:\/\/www.nissen.biz\/support\/wp-content\/uploads\/2025\/05\/inbound_category_780x210.jpg\" alt=\"\" class=\"aligncenter\" \/><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u96fb\u8a71\u304c\u3064\u306a\u304c\u3089\u306a\u3044\u3053\u3068\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3044\u3066\u304a\u5ba2\u69d8\u306e\u6e80\u8db3\u5ea6\u3092\u4f4e\u4e0b\u3055\u305b\u308b\u5927\u304d\u306a\u8981\u56e0\u3067\u3059\u3002 \u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u767d\u66f8\u3067\u53d6\u308a\u4e0a\u3052\u3089\u308c\u308b\u300c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u4e0d\u6e80\u3092\u3082\u3063\u305f\u7406\u7531\u300d\u306e\u30a2\u30f3\u30b1\u30fc\u30c8\u7d50\u679c\u3067\u306f\u3001\u4ee5\u4e0b\u306e\u9805\u76ee\u304c\u6bce\u5e74\u4e0a\u4f4d\u306b\u53d6\u308a\u4e0a\u3052\u3066\u3044\u307e 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