{"id":1541,"date":"2022-12-16T11:03:13","date_gmt":"2022-12-16T02:03:13","guid":{"rendered":"https:\/\/www.nissen.biz\/support\/?p=1541"},"modified":"2024-07-23T16:13:26","modified_gmt":"2024-07-23T07:13:26","slug":"02quality-management-callcenter","status":"publish","type":"post","link":"https:\/\/os3-282-30781.vs.sakura.ne.jp\/support\/02quality-management-callcenter\/","title":{"rendered":"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u54c1\u8cea\u7ba1\u7406\u3068\u306f\uff1f\u6539\u5584\u3059\u308b\u305f\u3081\u306e\u8a55\u4fa1\u6307\u6a19\u3084\u30dd\u30a4\u30f3\u30c8\u3092\u89e3\u8aac"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.nissen.biz\/support\/wp-content\/uploads\/2022\/11\/2-1-1.jpg\" alt=\"\" class=\"aligncenter\" width=\"551\" height=\"384\" \/><\/p>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u3068\u76f4\u63a5\u3064\u306a\u304c\u308a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u53d6\u308b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u3001\u4f01\u696d\u306e\u5370\u8c61\u3092\u5de6\u53f3\u3059\u308b\u91cd\u8981\u306a\u5b58\u5728\u3067\u3059\u3002\u305d\u306e\u305f\u3081\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u306e\u54c1\u8cea\u7ba1\u7406\u3092\u884c\u3046\u3053\u3068\u306f\u7ba1\u7406\u8005\u306b\u3068\u3063\u3066\u5fc5\u9808\u306e\u8ab2\u984c\u3067\u3042\u308b\u3068\u3044\u3048\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3057\u304b\u3057\u3001\u3088\u308a\u826f\u3044\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u3057\u3066\u3044\u304f\u305f\u3081\u3001\u5177\u4f53\u7684\u306b\u3069\u306e\u3088\u3046\u306a\u6307\u6a19\u306b\u6ce8\u610f\u3059\u3079\u304d\u304b\u60a9\u3093\u3067\u3044\u308b\u65b9\u3082\u591a\u3044\u306e\u3067\u306f\u306a\u3044\u3067\u3057\u3087\u3046\u304b\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u4eca\u56de\u306e\u8a18\u4e8b\u3067\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u54c1\u8cea\u7ba1\u7406\u306b\u304a\u3044\u3066\u91cd\u8981\u3068\u306a\u308b\u8a55\u4fa1\u6307\u6a19\u3084\u3001\u6539\u5584\u3055\u305b\u308b\u305f\u3081\u306e\u30dd\u30a4\u30f3\u30c8\u306b\u3064\u3044\u3066\u8a73\u3057\u304f\u89e3\u8aac\u3057\u3066\u3044\u304d\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u54c1\u8cea\u7ba1\u7406\u3067\u304a\u60a9\u307f\u306e\u65b9\u306f\u3001\u305c\u3072\u53c2\u8003\u306b\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>\u30cb\u30c3\u30bb\u30f3\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u652f\u63f4\u306b\u3064\u3044\u3066\u3001<a href=\"https:\/\/nissen.biz\/cs\/customer02\/\">\u8a73\u3057\u304f\u306f\u3053\u3061\u3089<\/a><\/strong><\/span><\/p>\n<h2><span style=\"font-weight: 400;\">\u00a0\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308b\u54c1\u8cea\u3068\u306f\u4f55\u304b<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u54c1\u8cea\u306f\u3001\u4e3b\u306b\u4ee5\u4e0b\u306e4\u3064\u306b\u3088\u3063\u3066\u8a08\u3089\u308c\u308b\u3053\u3068\u304c\u4e00\u822c\u7684\u3067\u3059\u3002<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u904b\u7528\u54c1\u8cea\uff1a\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u52b9\u7387\u7684\u306b\u904b\u7528\u3067\u304d\u3066\u3044\u308b\u304b<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u63a5\u7d9a\u54c1\u8cea\uff1a\u96fb\u8a71\u304c\u3064\u306a\u304c\u308a\u3084\u3059\u3044\u304b<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u5fdc\u5bfe\u54c1\u8cea\uff1a\u9867\u5ba2\u304c\u6e80\u8db3\u3059\u308b\u5fdc\u5bfe\u304c\u3067\u304d\u3066\u3044\u308b\u304b<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u51e6\u7406\u54c1\u8cea\uff1a\u9867\u5ba2\u306e\u8981\u671b\u3092\u7684\u78ba\u306b\u51e6\u7406\u3067\u304d\u3066\u3044\u308b\u304b<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u3053\u308c\u3089\u306e\u3046\u3061\u3001\u7279\u306b\u91cd\u8981\u306a\u306e\u304c\u300c\u63a5\u7d9a\u54c1\u8cea\u300d\u3068\u300c\u5fdc\u5bfe\u54c1\u8cea\u300d\u306e2\u3064\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u696d\u52d9\u306f\u3001\u9867\u5ba2\u3068\u96fb\u8a71\u304c\u3064\u306a\u304c\u308b\u3053\u3068\u3067\u521d\u3081\u3066\u6210\u308a\u7acb\u3061\u307e\u3059\u3002\u305d\u306e\u305f\u3081\u3001\u63a5\u7d9a\u54c1\u8cea\u3092\u9ad8\u304f\u4fdd\u3061\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u56de\u6570\u3092\u53ef\u80fd\u306a\u9650\u308a\u591a\u304f\u78ba\u4fdd\u3059\u308b\u3053\u3068\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u307e\u305f\u3001\u96fb\u8a71\u304c\u3064\u306a\u304c\u308b\u3060\u3051\u3067\u306f\u512a\u826f\u306a\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3068\u306f\u8a00\u3048\u307e\u305b\u3093\u3002\u5fdc\u5bfe\u54c1\u8cea\u3092\u9ad8\u3081\u3001\u500b\u3005\u306e\u9867\u5ba2\u306b\u6e80\u8db3\u3057\u3066\u3082\u3089\u3048\u308b\u30af\u30aa\u30ea\u30c6\u30a3\u3092\u8ffd\u53ca\u3059\u308b\u59ff\u52e2\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3068\u306f\u3044\u3048\u3001\u63a5\u7d9a\u54c1\u8cea\u3068\u5fdc\u5bfe\u54c1\u8cea\u306f\u3001\u305d\u308c\u305e\u308c\u3067\u30c1\u30a7\u30c3\u30af\u3059\u3079\u304d\u6307\u6a19\u304c\u7570\u306a\u308a\u307e\u3059\u3002\u4ee5\u4e0b\u3067\u8a73\u3057\u304f\u78ba\u8a8d\u3057\u3066\u3044\u304d\u307e\u3057\u3087\u3046\u3002<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\uff08\u63a5\u7d9a\u54c1\u8cea\uff09\u8a55\u4fa1\u306e\u305f\u3081\u306e\u54c1\u8cea\u6307\u6a19<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u3068\u3063\u3066\u7406\u60f3\u306e\u72b6\u614b\u306f\u3001\u300c\u9867\u5ba2\u304b\u3089\u306e\u30b3\u30fc\u30eb\u3059\u3079\u3066\u306b\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u5bfe\u5fdc\u3067\u304d\u3066\u3044\u308b\u300d\u72b6\u614b\u3067\u3059\u3002\u305d\u308c\u3092\u5b9f\u73fe\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u65e5\u3005\u306e\u696d\u52d9\u306b\u304a\u3044\u3066\u3001\u500b\u3005\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u3044\u304b\u306b\u52b9\u7387\u3088\u304f\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u884c\u3046\u304b\u304c\u91cd\u8981\u3068\u306a\u3063\u3066\u304d\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u8a55\u4fa1\u3059\u308b\u305f\u3081\u306e\u4ee3\u8868\u7684\u6307\u6a19\u3068\u3057\u3066\u306f\u3001\u4ee5\u4e0b\u306eKPI\u304c\u6319\u3052\u3089\u308c\u307e\u3059\u3002<\/span><\/p>\n<table>\n<tbody>\n<tr>\n<td><span style=\"font-weight: 400;\">CPH\uff08Call Per Hour\uff09<\/span><\/td>\n<td><span style=\"font-weight: 400;\">1\u4eba\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e1\u6642\u9593\u3042\u305f\u308a\u306e\u5bfe\u5fdc\u6570\u3092\u8868\u3059\u6307\u6a19\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u6570\u5024\u304c\u9ad8\u3044\u307b\u3069\u5bfe\u5fdc\u3059\u308b\u4ef6\u6570\u304c\u591a\u3044\u3001\u3064\u307e\u308a\u52b9\u7387\u304c\u3088\u3044\u3068\u5224\u65ad\u3067\u304d\u307e\u3059\u3002<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">ATT\uff08Average Talk Time\uff09<\/span><\/td>\n<td><span style=\"font-weight: 400;\">1\u30b3\u30fc\u30eb\u3042\u305f\u308a\u306e\u5e73\u5747\u901a\u8a71\u6642\u9593\u3092\u8868\u3059\u6307\u6a19\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u96fb\u8a71\u3092\u53d7\u3051\u3066\u304b\u3089\u5207\u308b\u307e\u3067\u306b\u304b\u304b\u308b\u6642\u9593\u3092\u8868\u3059\u305f\u3081\u3001\u77ed\u3044\u307b\u3069\u52b9\u7387\u304c\u3088\u3044\u3068\u5224\u65ad\u3067\u304d\u307e\u3059\u3002<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">ACW\uff08After Call Work\uff09<\/span><\/td>\n<td><span style=\"font-weight: 400;\">\u9867\u5ba2\u3068\u306e\u901a\u8a71\u5f8c\u306b\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u884c\u3046\u4f5c\u696d\u306e\u6642\u9593\u3092\u8868\u3059\u6307\u6a19\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">ATT\u3068\u540c\u69d8\u306b\u3001\u77ed\u3044\u307b\u3069\u52b9\u7387\u304c\u3088\u3044\u3068\u5224\u65ad\u3067\u304d\u307e\u3059\u3002<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">AHT\uff08Average Handling Time\uff09\u203bAHT = ATT + ACW<\/span><\/td>\n<td><span style=\"font-weight: 400;\">ATT\u3068ACW\u3092\u5408\u8a08\u3057\u305f\u6570\u5024\u3002\u901a\u8a71\u958b\u59cb\u304b\u3089\u5f8c\u51e6\u7406\u5b8c\u4e86\u307e\u3067\u306e\u4e00\u9023\u306e\u30d5\u30ed\u30fc\u306b\u304b\u304b\u308b\u51e6\u7406\u6642\u9593\u3092\u8868\u3057\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">ATT\u3001ACW\u3068\u540c\u69d8\u306b\u3001\u77ed\u3044\u307b\u3069\u52b9\u7387\u304c\u3088\u3044\u3068\u5224\u65ad\u3067\u304d\u307e\u3059\u3002<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>\u3010\u53c2\u8003\u8a18\u4e8b\u306f\u3053\u3061\u3089\u3011\uff1a<a href=\"https:\/\/www.nissen.biz\/support\/02callcenter_outbound_kpi\/\">\u751f\u7523\u6027\u3092\u9ad8\u3081\u308b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u306eKPI\u7b56\u5b9a\u3000KPI\u306e\u9805\u76ee\u3068\u7a2e\u985e\u3068\u306f\uff1f \uff5c \u901a\u8ca9\u652f\u63f4\u30ce\u30fc\u30c8 (nissen.biz)<\/a><\/p>\n<p><a href=\"https:\/\/www.nissen.biz\/support\/02211299\/\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u91cd\u8981\u306aKPI\u9805\u76ee15\u500b\u3092\u7dcf\u307e\u3068\u3081\uff01\u8a08\u7b97\u65b9\u6cd5\u3082\u308f\u304b\u308a\u3084\u3059\u304f\u89e3\u8aac \uff5c \u901a\u8ca9\u652f\u63f4\u30ce\u30fc\u30c8 (nissen.biz)<\/a><\/p>\n<p><span style=\"font-weight: 400;\">\u3053\u308c\u3089\u306e\u54c1\u8cea\u6307\u6a19\u3092\u6539\u5584\u3059\u308b\u3053\u3068\u3067\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u30b3\u30fc\u30eb\u3092\u51e6\u7406\u3057\u5207\u308c\u306a\u3044\u300c\u6ea2\u308c\u547c\u300d\u3084\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u3064\u306a\u304c\u308b\u524d\u306b\u5207\u308c\u3066\u3057\u307e\u3046\u300c\u653e\u68c4\u547c\u300d\u306e\u4ef6\u6570\u304c\u6e1b\u5c11\u3057\u3001\u3088\u308a\u52b9\u7387\u7684\u306a\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u304c\u5b9f\u73fe\u3057\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3068\u306f\u3044\u3048\u3001\u3053\u308c\u3089\u306e\u6570\u5024\u306f\u4e92\u3044\u306b\u95a2\u9023\u3057\u5408\u3063\u3066\u3044\u308b\u305f\u3081\u30011\u3064\u3092\u53d6\u308a\u4e0a\u3052\u3066\u5224\u65ad\u3059\u308b\u306e\u306f\u7981\u7269\u3067\u3059\u3002\u5fc5\u8981\u306b\u5fdc\u3058\u3066\u8907\u6570\u306e\u6307\u6a19\u3092\u7d44\u307f\u5408\u308f\u305b\u3066\u7dcf\u5408\u7684\u306b\u5224\u65ad\u3057\u307e\u3057\u3087\u3046\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u307e\u305f\u3001\u5358\u306a\u308b\u6570\u5024\u76ee\u6a19\u306b\u306a\u3089\u306a\u3044\u3088\u3046\u6ce8\u610f\u304c\u5fc5\u8981\u3067\u3059\u3002\u305f\u3068\u3048\u3070\u3001\u5e73\u5747\u901a\u8a71\u6642\u9593\u3092\u8868\u3059ATT\u306f\u77ed\u3044\u307b\u3069\u52b9\u7387\u304c\u3088\u3044\u3068\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u3057\u304b\u3057\u3001\u77ed\u904e\u304e\u308b\u3068\u51e6\u7406\u3084\u6848\u5185\u306e\u30a8\u30e9\u30fc\u306b\u3064\u306a\u304c\u308a\u3001\u304b\u3048\u3063\u3066\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u52b9\u7387\u3092\u4e0b\u3052\u308b\u3070\u304b\u308a\u304b\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u4f4e\u4e0b\u3055\u305b\u308b\u539f\u56e0\u306b\u3082\u306a\u308a\u304b\u306d\u306a\u3044\u306e\u3067\u6ce8\u610f\u304c\u5fc5\u8981\u3067\u3059\u3002<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30af\u30aa\u30ea\u30c6\u30a3\uff08\u5fdc\u5bfe\u54c1\u8cea\uff09\u8a55\u4fa1\u306e\u305f\u3081\u306e\u54c1\u8cea\u6307\u6a19<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u304c\u7406\u60f3\u7684\u306a\u72b6\u614b\u3067\u7a3c\u50cd\u3057\u3066\u3044\u305f\u3068\u3057\u3066\u3082\u3001\u96fb\u8a71\u5fdc\u5bfe\u306e\u5185\u5bb9\u306b\u9867\u5ba2\u304c\u6e80\u8db3\u3057\u3066\u3044\u306a\u3051\u308c\u3070\u610f\u5473\u304c\u3042\u308a\u307e\u305b\u3093\u3002\u305d\u306e\u305f\u3081\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u54c1\u8cea\u7ba1\u7406\u3092\u884c\u3046\u3046\u3048\u3067\u306f\u3001\u9867\u5ba2\u5fdc\u5bfe\u306e\u30af\u30aa\u30ea\u30c6\u30a3\u306b\u3082\u6c17\u3092\u914d\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30af\u30aa\u30ea\u30c6\u30a3\u3092\u8a55\u4fa1\u3059\u308b\u305f\u3081\u306e\u4ee3\u8868\u7684\u6307\u6a19\u3068\u3057\u3066\u306f\u3001\u4ee5\u4e0b\u306eKPI\u304c\u6319\u3052\u3089\u308c\u307e\u3059\u3002<\/span><\/p>\n<table>\n<tbody>\n<tr>\n<td><span style=\"font-weight: 400;\">\u9867\u5ba2\u6e80\u8db3\u5ea6\uff08CS\uff09<\/span><\/td>\n<td><span style=\"font-weight: 400;\">\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5bfe\u5fdc\u3078\u306e\u6e80\u8db3\u5ea6\u3092\u8868\u3059\u6307\u6a19\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u4e3b\u306bweb\u3092\u4ecb\u3057\u305f\u30a2\u30f3\u30b1\u30fc\u30c8\u3067\u53ce\u96c6\u3055\u308c\u307e\u3059\u3002<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u30b9\u30b3\u30a2<\/span><\/td>\n<td><span style=\"font-weight: 400;\">\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5bfe\u5fdc\u97f3\u58f0\u3092\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u3057\u3001\u5370\u8c61\u306a\u3069\u3092\u542b\u3081\u305f\u5fdc\u5bfe\u54c1\u8cea\u3092\u8a55\u70b9\u5316\u3057\u305f\u3082\u306e\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u4e3b\u306bQA\uff08\u8a73\u3057\u304f\u306f\u5f8c\u8ff0\uff09\u3092\u306f\u3058\u3081\u3068\u3057\u305f\u7ba1\u7406\u8005\u306b\u3088\u3063\u3066\u884c\u308f\u308c\u307e\u3059\u3002<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">\u3042\u308a\u304c\u3068\u3046\u7387\uff08\u8cde\u8cdb\u7387\uff09<\/span><\/td>\n<td><span style=\"font-weight: 400;\">\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5bfe\u5fdc\u306b\u5bfe\u3057\u3066\u3001\u9867\u5ba2\u304c\u300c\u3042\u308a\u304c\u3068\u3046\u300d\u306a\u3069\u306e\u611f\u8b1d\u3084\u8cde\u8cdb\u306e\u8a00\u8449\u3092\u767a\u3057\u305f\u56de\u6570\u3092\u8868\u3059\u6307\u6a19\u3002<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">\u30af\u30ec\u30fc\u30e0\u7387<\/span><\/td>\n<td><span style=\"font-weight: 400;\">\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5bfe\u5fdc\u306b\u5bfe\u3057\u3066\u3001\u9867\u5ba2\u304c\u30af\u30ec\u30fc\u30e0\uff08\u82e6\u60c5\uff09\u3092\u53e3\u306b\u3057\u305f\u56de\u6570\u3092\u8868\u3059\u6307\u6a19\u3002<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><span style=\"font-weight: 400;\">\u3053\u308c\u3089\u306e\u54c1\u8cea\u6307\u6a19\u3092\u6539\u5584\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u304c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30b5\u30fc\u30d3\u30b9\u306b\u5bfe\u3057\u3066\u3069\u308c\u3060\u3051\u6e80\u8db3\u3057\u3066\u3044\u308b\u304b\u3092\u53ef\u8996\u5316\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3068\u306f\u3044\u3048\u3001\u5fdc\u5bfe\u54c1\u8cea\u306b\u5bfe\u3059\u308b\u8a55\u4fa1\u306f\u3001\u9867\u5ba21\u4eba\u3072\u3068\u308a\u306e\u4e3b\u89b3\u306b\u4f9d\u5b58\u3059\u308b\u90e8\u5206\u304c\u5927\u304d\u304f\u3001\u306a\u304b\u306a\u304b\u5ba2\u89b3\u7684\u306a\u6570\u5024\u3068\u3057\u3066\u8868\u3057\u306b\u304f\u3044\u3082\u306e\u3067\u3059\u3002\u7279\u306b\u300c\u9867\u5ba2\u6e80\u8db3\u5ea6\uff08CS\uff09\u300d\u306f\u3001\u9867\u5ba2\u8996\u70b9\u306b\u7acb\u305f\u306a\u3044\u9650\u308a\u53ce\u96c6\u304c\u56f0\u96e3\u3067\u3042\u308b\u305f\u3081\u3001\u624b\u6cd5\u306b\u5de5\u592b\u3092\u51dd\u3089\u3059\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u53ce\u96c6\u3001\u8abf\u67fb\u3059\u308b\u305f\u3081\u306e\u624b\u6cd5\u3068\u3057\u3066\u306f\u3001\u4e3b\u306b\u4ee5\u4e0b\u306e\u3082\u306e\u304c\u6319\u3052\u3089\u308c\u307e\u3059\u3002<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u30a2\u30f3\u30b1\u30fc\u30c8\u8abf\u67fb\uff1aWeb\u4e0a\u3084\u7d19\u9762\u3001\u96fb\u8a71\u306b\u3088\u308b\u30a2\u30f3\u30b1\u30fc\u30c8\u306b\u3088\u308b\u53ce\u96c6<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u30a4\u30f3\u30bf\u30d3\u30e5\u30fc\u8abf\u67fb\uff1a\u500b\u4eba\u3084\u30b0\u30eb\u30fc\u30d7\u3092\u5bfe\u8c61\u306b\u5ea7\u8ac7\u4f1a\u306a\u3069\u3067\u76f4\u63a5\u8cea\u554f\u3057\u3066\u53ce\u96c6<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u30df\u30b9\u30c6\u30ea\u30fc\u30b3\u30fc\u30eb\uff1a\u62c5\u5f53\u8005\u304c\u9867\u5ba2\u3092\u88c5\u3063\u3066\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u96fb\u8a71\u3057\u3066\u884c\u3046\u8abf\u67fb<\/span><\/li>\n<\/ul>\n<h3><span style=\"font-weight: 400;\">\u30af\u30aa\u30ea\u30c6\u30a3\u306e\u7ba1\u7406\u304c\u4eca\u5f8c\u306e\u9375<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u7ba1\u7406\u306b\u304a\u3044\u3066\u3001\u3064\u306a\u304c\u308a\u3084\u3059\u3055\u3092\u7dad\u6301\u3059\u308b\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3068\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u62c5\u4fdd\u3059\u308b\u30af\u30aa\u30ea\u30c6\u30a3\u306f\u4e21\u7ffc\u306e\u95a2\u4fc2\u306b\u3042\u308a\u3001\u3069\u3061\u3089\u3082\u6b20\u304b\u3059\u3053\u3068\u304c\u3067\u304d\u307e\u305b\u3093\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u305d\u306e\u3046\u3061\u3067\u3082\u3001\u30af\u30aa\u30ea\u30c6\u30a3\u306f\u9069\u5207\u306a\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u9054\u6210\u3057\u305f\u5f8c\u3067\u521d\u3081\u3066\u6210\u7acb\u3059\u308b\u3082\u306e\u3067\u3042\u308a\u3001\u5ba2\u89b3\u7684\u306a\u30c7\u30fc\u30bf\u3068\u3057\u3066\u793a\u3057\u3065\u3089\u3044\u3082\u306e\u3067\u3042\u308b\u305f\u3081\u3001\u7279\u306b\u91cd\u8981\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u5f93\u6765\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u3001\u4e3b\u306b\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u3092\u634c\u304f\u305f\u3081\u3060\u3051\u306e\u300c\u30b3\u30b9\u30c8\u30bb\u30f3\u30bf\u30fc\u300d\u3068\u898b\u306a\u3055\u308c\u3066\u3044\u307e\u3057\u305f\u3002\u3057\u304b\u3057\u3001\u4eca\u5f8c\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3092\u63b4\u307f\u3001\u7a4d\u6975\u7684\u306b\u5229\u76ca\u3092\u751f\u307f\u51fa\u3057\u3066\u3044\u304f\u300c\u30d7\u30ed\u30d5\u30a3\u30c3\u30c8\u30bb\u30f3\u30bf\u30fc\u300d\u3068\u3057\u3066\u5909\u9769\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u305d\u306e\u3088\u3046\u306a\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u904b\u55b6\u306b\u304a\u3044\u3066\u306f\u3001\u30af\u30aa\u30ea\u30c6\u30a3\u9762\u306e\u7ba1\u7406\u304c\u91cd\u8981\u306a\u9375\u306b\u306a\u308b\u3067\u3057\u3087\u3046\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>\u30cb\u30c3\u30bb\u30f3\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u652f\u63f4\u306b\u3064\u3044\u3066\u3001<a href=\"https:\/\/nissen.biz\/cs\/customer02\/\">\u8a73\u3057\u304f\u306f\u3053\u3061\u3089<\/a><\/strong><\/span><\/p>\n<h2><span style=\"font-weight: 400;\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u54c1\u8cea\u7ba1\u7406\u306b\u306fQA\u304c\u52b9\u679c\u7684\uff01\u305d\u306e\u4ed6\u5f79\u8077\u3068\u306e\u9055\u3044\u3084\u4ed5\u4e8b\u5185\u5bb9\u3092\u7d39\u4ecb<\/span><\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.nissen.biz\/support\/wp-content\/uploads\/2022\/11\/2-2.jpeg\" alt=\"\" class=\"aligncenter\" width=\"542\" height=\"542\" \/><\/p>\n<p><span style=\"font-weight: 400;\">QA\u3068\u306f \u201cQuality Administrator\u201d \u306e\u7565\u79f0\u3067\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u9867\u5ba2\u5fdc\u5bfe\u54c1\u8cea\u3092\u7ba1\u7406\u3059\u308b\u5f79\u8077\u3001\u304a\u3088\u3073\u90e8\u7f72\u306e\u3053\u3068\u3092\u6307\u3057\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u5148\u8ff0\u306e\u901a\u308a\u3001\u4eca\u5f8c\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u4f01\u696d\u5229\u76ca\u3092\u6700\u5927\u5316\u3055\u305b\u308b\u30d7\u30ed\u30d5\u30a3\u30c3\u30c8\u30bb\u30f3\u30bf\u30fc\u3068\u3057\u3066\u3001\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u4ee5\u4e0a\u306b\u30af\u30aa\u30ea\u30c6\u30a3\u9762\u3092\u7dad\u6301\u30fb\u5897\u5f37\u3059\u308b\u3053\u3068\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002\u305d\u306e\u305f\u3081\u306b\u306f\u3001\u5fdc\u5bfe\u54c1\u8cea\u3092\u5c02\u9580\u306b\u7ba1\u7406\u3059\u308b\u5b58\u5728\u3067\u3042\u308bQA\u306e\u8a2d\u7f6e\u304c\u52b9\u679c\u7684\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">QA\u306b\u306a\u308b\u306b\u3042\u305f\u3063\u3066\u3001\u7279\u5225\u306a\u8cc7\u683c\u306f\u5fc5\u8981\u3042\u308a\u307e\u305b\u3093\u304c\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3068\u3057\u3066\u306e\u5b9f\u52d9\u7d4c\u9a13\u3084\u3001\u5f8c\u8ff0\u3059\u308bSV\u306e\u62c5\u5f53\u7d4c\u6b74\u304c\u3042\u308b\u3068\u3001\u3088\u308a\u52b9\u679c\u7684\u306a\u696d\u52d9\u7ba1\u7406\u3092\u884c\u3046\u3053\u3068\u304c\u3067\u304d\u308b\u3067\u3057\u3087\u3046\u3002<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">QA\u3068SV\u306f\u4f55\u304c\u9055\u3046\uff1f<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">QA\u3068\u4f3c\u305f\u5f79\u8077\u306bSV\uff08Super Visor\uff09\u304c\u3042\u308a\u307e\u3059\u304c\u3001\u3053\u3061\u3089\u306f\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u696d\u52d9\u5168\u4f53\u306e\u8cac\u4efb\u8005\u3092\u6307\u3057\u307e\u3059\u3002SV\u306e\u4ed5\u4e8b\u5185\u5bb9\u306b\u306f\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30b7\u30d5\u30c8\u7ba1\u7406\u3084\u696d\u52d9\u30b5\u30dd\u30fc\u30c8\u3082\u542b\u307e\u308c\u3066\u3044\u308b\u305f\u3081\u3001\u5fdc\u5bfe\u54c1\u8cea\u306b\u5c02\u4efb\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u305b\u3093\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u307e\u305f\u3001\u540c\u3058\u304fQA\u3068\u3044\u3046\u7565\u79f0\u3092\u7528\u3044\u308b\u5f79\u8077\u306b \u201cQuality Assurance\u201d \u3068\u3044\u3046\u3082\u306e\u304c\u3042\u308a\u307e\u3059\u3002\u300c\u54c1\u8cea\u3092\u7ba1\u7406\u3059\u308b\u300d\u3068\u3044\u3046\u70b9\u3067\u306f\u540c\u3058\u3082\u306e\u306e\u3001Quality Assurance 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\/><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u9867\u5ba2\u3068\u76f4\u63a5\u3064\u306a\u304c\u308a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u53d6\u308b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u3001\u4f01\u696d\u306e\u5370\u8c61\u3092\u5de6\u53f3\u3059\u308b\u91cd\u8981\u306a\u5b58\u5728\u3067\u3059\u3002\u305d\u306e\u305f\u3081\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u306e\u54c1\u8cea\u7ba1\u7406\u3092\u884c\u3046\u3053\u3068\u306f\u7ba1\u7406\u8005\u306b\u3068\u3063\u3066\u5fc5\u9808\u306e\u8ab2\u984c\u3067\u3042\u308b\u3068\u3044\u3048\u307e\u3059\u3002 \u3057\u304b\u3057\u3001\u3088\u308a\u826f\u3044\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":1534,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5,9,4],"tags":[67,68,66,87],"class_list":{"0":"post-1541","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-outbound","8":"category-inbound","9":"category-call","10":"tag-67","11":"tag-68","12":"tag-66","13":"tag-87"},"_links":{"self":[{"href":"https:\/\/os3-282-30781.vs.sakura.ne.jp\/support\/wp-json\/wp\/v2\/posts\/1541","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/os3-282-30781.vs.sakura.ne.jp\/support\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/os3-282-30781.vs.sakura.ne.jp\/support\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/os3-282-30781.vs.sakura.ne.jp\/support\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/os3-282-30781.vs.sakura.ne.jp\/support\/wp-json\/wp\/v2\/comments?post=1541"}],"version-history":[{"count":6,"href":"https:\/\/os3-282-30781.vs.sakura.ne.jp\/support\/wp-json\/wp\/v2\/posts\/1541\/revisions"}],"predecessor-version":[{"id":2923,"href":"https:\/\/os3-282-30781.vs.sakura.ne.jp\/support\/wp-json\/wp\/v2\/posts\/1541\/revisions\/2923"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/os3-282-30781.vs.sakura.ne.jp\/support\/wp-json\/wp\/v2\/media\/1534"}],"wp:attachment":[{"href":"https:\/\/os3-282-30781.vs.sakura.ne.jp\/support\/wp-json\/wp\/v2\/media?parent=1541"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/os3-282-30781.vs.sakura.ne.jp\/support\/wp-json\/wp\/v2\/categories?post=1541"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/os3-282-30781.vs.sakura.ne.jp\/support\/wp-json\/wp\/v2\/tags?post=1541"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}