{"id":1448,"date":"2022-10-24T13:35:17","date_gmt":"2022-10-24T04:35:17","guid":{"rendered":"https:\/\/www.nissen.biz\/support\/?p=1448"},"modified":"2024-07-23T16:53:47","modified_gmt":"2024-07-23T07:53:47","slug":"02callcenter-ivr","status":"publish","type":"post","link":"https:\/\/os3-282-30781.vs.sakura.ne.jp\/support\/02callcenter-ivr\/","title":{"rendered":"IVR\uff08\u81ea\u52d5\u97f3\u58f0\u5fdc\u7b54\u30b7\u30b9\u30c6\u30e0\uff09\u3068\u306f\uff1f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u5c0e\u5165\u3059\u308b\u30e1\u30ea\u30c3\u30c8\u3092\u89e3\u8aac"},"content":{"rendered":"

\"\"<\/p>\n

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IVR\u3068\u306f\uff1f<\/span><\/h2>\n

IVR\u3068\u306f \u201cInteractive Voice Response\u201d \u306e\u7565\u79f0\u3067\u3001\u65e5\u672c\u8a9e\u306b\u3059\u308b\u3068\u300c\u81ea\u52d5\u97f3\u58f0\u5fdc\u7b54\u30b7\u30b9\u30c6\u30e0\u300d\u3068\u3044\u3046\u610f\u5473\u306b\u306a\u308a\u307e\u3059\u3002<\/span><\/p>\n

IVR\u304c\u5c0e\u5165\u3055\u308c\u305f\u72b6\u614b\u3067\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u9867\u5ba2\u304b\u3089\u306e\u5165\u96fb\u304c\u3042\u308b\u3068\u3001\u3042\u3089\u304b\u3058\u3081\u7528\u610f\u3055\u308c\u305f\u97f3\u58f0\u306b\u3088\u3063\u3066\u6848\u5185\u304c\u884c\u308f\u308c\u307e\u3059\u3002\u9867\u5ba2\u306e\u8981\u6c42\u306b\u5fdc\u3058\u3066\u3001\u756a\u53f7\u306b\u632f\u308a\u5206\u3051\u305f\u6848\u5185\u3082\u53ef\u80fd\u3067\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u696d\u52d9\u3092\u3042\u308b\u7a0b\u5ea6\u81ea\u52d5\u5316\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n

\u30d3\u30b8\u30e5\u30a2\u30ebIVR\u3068\u306f\uff1f<\/span><\/h3>\n

\u30d3\u30b8\u30e5\u30a2\u30ebIVR\u3068\u306f\u3001\u9867\u5ba2\u3078\u306e\u6848\u5185\u3092\u97f3\u58f0\u3067\u306f\u306a\u304f\u3001\u30c6\u30ad\u30b9\u30c8\u3084\u30a4\u30e9\u30b9\u30c8\u306b\u3088\u3063\u3066\u53ef\u8996\u5316\u3057\u305f\u30b7\u30b9\u30c6\u30e0\u306e\u3053\u3068\u3067\u3059\u3002<\/span><\/p>\n

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\u4f4e\u30b3\u30b9\u30c8\u00d7\u9ad8\u54c1\u8cea\u306e\u30cb\u30c3\u30bb\u30f3\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u652f\u63f4\u306b\u3064\u3044\u3066\u3001<\/strong>\u8a73\u3057\u304f\u306f\u3053\u3061\u3089<\/span><\/a><\/strong><\/p>\n

\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306bIVR\u3092\u5c0e\u5165\u3059\u308b\u30e1\u30ea\u30c3\u30c8\u3001\u5f97\u3089\u308c\u308b\u52b9\u679c<\/span><\/h2>\n

\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306bIVR\u3092\u5c0e\u5165\u3059\u308b\u3068\u3001\u591a\u304f\u306e\u30e1\u30ea\u30c3\u30c8\u3092\u4eab\u53d7\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n

\u3053\u3053\u3067\u306f\u3001\u305d\u306e\u4e2d\u3067\u3082\u4ee3\u8868\u7684\u306a4\u7a2e\u985e\u306e\u30e1\u30ea\u30c3\u30c8\u3092\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/span><\/p>\n

\u30e1\u30ea\u30c3\u30c8\u2460\uff1a\u55b6\u696d\u6642\u9593\u4ee5\u5916\u3067\u3082\u5bfe\u5fdc\u304c\u53ef\u80fd<\/span><\/h3>\n

IVR\u3092\u5c0e\u5165\u3059\u308b\u3068\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u3044\u306a\u3044\u6642\u9593\u5e2f\u3067\u3082\u96fb\u8a71\u3092\u53d7\u3051\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u305d\u306e\u7d50\u679c\u300124\u6642\u9593365\u65e5\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u4f11\u307e\u305a\u7a3c\u50cd\u3055\u305b\u308b\u3053\u3068\u3082\u53ef\u80fd\u3067\u3059\u3002<\/span><\/p>\n

\u3082\u3061\u308d\u3093\u3001\u554f\u3044\u5408\u308f\u305b\u306e\u5185\u5bb9\u306b\u3088\u3063\u3066\u306f\u3001IVR\u3067\u306a\u304f\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u76f4\u63a5\u5bfe\u5fdc\u3059\u308b\u5fc5\u8981\u304c\u3042\u308b\u3082\u306e\u3082\u3042\u308a\u307e\u3059\u3002\u3057\u304b\u3057\u3001\u305d\u306e\u5834\u5408\u3082IVR\u3067\u4e00\u6b21\u5bfe\u5fdc\u3092\u884c\u3044\u3001\u5f8c\u65e5\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304b\u3089\u6298\u308a\u8fd4\u3057\u67b6\u96fb\u3059\u308b\u3068\u3044\u3046\u4f53\u5236\u304c\u6574\u3048\u3070\u3001\u3088\u308a\u52b9\u7387\u7684\u306a\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u904b\u55b6\u304c\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n

\u30e1\u30ea\u30c3\u30c8\u2461\uff1a\u3042\u3075\u308c\u547c\u9632\u6b62\u306a\u3069\u306b\u3088\u308b\u5fdc\u7b54\u7387\u306e\u5411\u4e0a<\/span><\/h3>\n

\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u3088\u308b\u6709\u4eba\u5bfe\u5fdc\u3060\u3051\u3067\u904b\u55b6\u3059\u308b\u3068\u3001\u6df7\u96d1\u6642\u306b\u5165\u96fb\u6570\u304c\u5bfe\u5fdc\u53ef\u80fd\u6570\u3092\u8d85\u3048\u308b\u3001\u3044\u308f\u3086\u308b\u300c\u3042\u3075\u308c\u547c\u300d\u304c\u767a\u751f\u3057\u3066\u3057\u307e\u3044\u307e\u3059\u3002\u3042\u3075\u308c\u547c\u306f\u6587\u5b57\u901a\u308a\u9867\u5ba2\u304c\u96fb\u8a71\u56de\u7dda\u304b\u3089\u3042\u3075\u308c\u3066\u3057\u307e\u3063\u3066\u3044\u308b\u72b6\u614b\u3067\u3042\u308a\u3001\u5fdc\u7b54\u7387\u304c\u4f4e\u4e0b\u3057\u3001\u9867\u5ba2\u3092\u9577\u304f\u5f85\u305f\u305b\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u4f4e\u4e0b\u3092\u62db\u304d\u307e\u3059\u3002<\/span><\/p>\n

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\u30e1\u30ea\u30c3\u30c8\u2462\uff1a\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a<\/span><\/h3>\n

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\u305d\u306e\u4e00\u65b9\u3001IVR\u3092\u5c0e\u5165\u3059\u308c\u3070\u3001\u81ea\u52d5\u97f3\u58f0\u3067\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u3092\u5206\u985e\u3057\u3001\u9069\u5207\u306a\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u632f\u308a\u5206\u3051\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u305d\u306e\u7d50\u679c\u3001\u9867\u5ba2\u306e\u62b1\u3048\u308b\u554f\u984c\u304c\u3088\u308a\u65e9\u304f\u89e3\u6c7a\u3057\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u306b\u7e4b\u304c\u308a\u307e\u3059\u3002<\/span><\/p>\n

\u30e1\u30ea\u30c3\u30c8\u2463\uff1a\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u4e0d\u8db3\u306e\u89e3\u6d88<\/span><\/h3>\n

IVR\u3092\u5c0e\u5165\u3059\u308b\u3053\u3068\u3067\u3001\u5c11\u306a\u3044\u6570\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3067\u3082\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u304c\u904b\u55b6\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308b\u305f\u3081\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u4e0d\u8db3\u304c\u89e3\u6d88\u3055\u308c\u3001\u696d\u52d9\u52b9\u7387\u304c\u6539\u5584\u3057\u307e\u3059\u3002<\/span><\/p>\n

\u307e\u305f\u3001\u4e0a\u8ff0\u306e\u3088\u3046\u306b\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u3092IVR\u3067\u5206\u985e\u3059\u308b\u3053\u3068\u3067\u3001\u500b\u3005\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u696d\u52d9\u8ca0\u62c5\u3092\u8efd\u6e1b\u3057\u3001\u696d\u52d9\u904e\u591a\u3092\u539f\u56e0\u3068\u3059\u308b\u9000\u8077\u3084\u96e2\u8077\u306e\u30ea\u30b9\u30af\u3092\u5c11\u306a\u304f\u3059\u308b\u3053\u3068\u304c\u671f\u5f85\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n

\u4f4e\u30b3\u30b9\u30c8\u00d7\u9ad8\u54c1\u8cea\u306e\u30cb\u30c3\u30bb\u30f3\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u652f\u63f4\u306b\u3064\u3044\u3066\u3001<\/strong>\u8a73\u3057\u304f\u306f\u3053\u3061\u3089<\/span><\/a><\/strong><\/p>\n

\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306bIVR\u3092\u5c0e\u5165\u3059\u308b\u30c7\u30e1\u30ea\u30c3\u30c8\u3001\u6ce8\u610f\u70b9<\/span><\/h2>\n

\u4ee5\u4e0a\u306e\u3088\u3046\u306b\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306bIVR\u3092\u5c0e\u5165\u3059\u308b\u3053\u3068\u3067\u3001\u591a\u304f\u306e\u30e1\u30ea\u30c3\u30c8\u3092\u5f97\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3057\u304b\u3057\u4e00\u65b9\u3067\u3001\u3057\u3063\u304b\u308a\u6ce8\u610f\u3057\u3066\u5c0e\u5165\u3057\u306a\u3044\u3068\u3001IVR\u304c\u304b\u3048\u3063\u3066\u30c7\u30e1\u30ea\u30c3\u30c8\u306b\u7e4b\u304c\u308b\u53ef\u80fd\u6027\u3082\u3042\u308a\u307e\u3059\u3002<\/span><\/p>\n

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\"\"<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

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